Contact Us

At VELÚRDINI, every client is part of our maison. Whether you have a question about your order, your ritual, or our products, our team is ready to help with care and full attention.

How to Reach Us

Client Care Email: supportvelurdini@gmail.com

We reply to all messages within 24 hours, Monday to Friday.

What We Can Help You With

  • Questions about your order or delivery
  • Help choosing the right product for you
  • Returns, refunds, or exchanges
  • Tracking your package
  • Product care and how to use your ritual
  • Anything else, we are happy to listen

A Fully Online Maison

VELÚRDINI is a digital house. We do not have a physical shop. This way, we can serve clients in every country and keep our prices fair, without losing the care of a private boutique.

Every order is hand-packed and sent to you with free global delivery.

Before You Write to Us

You may find a fast answer on these pages:

  • Track Your Ritual: Follow your order step by step
  • FAQ: Answers to the most common questions
  • Refund Policy: Clear details on returns
  • Shipping Information: Delivery times and partners

Our Promise

You are not just a customer. You are a guest of the maison. We treat every message with respect, discretion, and the attention you deserve.

With warmth, The VELÚRDINI Team
CLIENT CARE

We Are Here for You

Every message reaches our maison with care. Share your question, your story, or your needs, our team will reply within 24 hours, with the attention you deserve.